Arçelik Did Not Transfer My Old Warranty to My New 274532 eı Nofrost Fridge
My Arçelik 274532 EI NoFrost refrigerator developed dents and collapses on the front door and both sides due to polyurethane shrinkage. Following an inspection by the authorized service and regional directorate, the replacement of my refrigerator was approved, and on March 15, 2025, it was exchanged for a new unit of the same model. Since the warranty for the original refrigerator was valid until June 10, 2029, this warranty should have been transferred to the new refrigerator. When I requested this from the authorized service team who handled the exchange, I was told the process would be completed within two days and that I could track it through the system. However, after a week without any update, I contacted Arçelik Customer Service and had a service request logged. The next day, I received a call from customer service informing me that the request had been forwarded to the Warranty Department and that the transfer would be completed within a week at the latest. Despite this, a month has passed and the warranty transfer still has not been completed. I kindly request that the original warranty, valid until June 10, 2029, be urgently applied to my new refrigerator.
Despite the fact that a full week has passed since this response from Arçelik, my issue still hasn't been resolved. Numerous phone calls were made, and I was always told, 'Your warranty will be defined within 1-2 days.' Yesterday, I went to the Arçelik Şile service for the last time. I told both customer relations and the Şile service: 'You can't solve the problem by constantly referring it to the same department (Warranty Department). The problem is already being caused by your Warranty Department, which isn't doing its job. You need to escalate it to one or two higher authorities so that the issue can be addressed.' Yesterday, I was called again by the authorized service and received the same cliché response: 'Your warranty will be defined within 1-2 days.' I congratulate the Arçelik officials who have not been able to perform such a simple definition process for a month and have not resolved the issue. I will wait until the end of this week. If the issue still hasn't been resolved, I will apply to the Consumer Arbitration Committee at the beginning of next week.
