The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the damaged one within a week." Two days ago, I received a call from the headquarters informing me that the model I purchased was no longer in stock. Instead, they offered me the 270475EI model and a refund of ₺1,079. However, when I compared the features of the two models, the one they are offering lacks the specifications of the original refrigerator I purchased. Since the product I bought is no longer in stock, they should offer me a higher model, not a lower one. The 270490EI model is the superior version of the one I purchased, and I requested a replacement with that model. However, they demanded an additional ₺9,960 from me. My wedding is very close, and this refrigerator issue remains unresolved. It is not my fault that the product I bought is out of stock. I urgently request that my demand be addressed immediately.
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
The Arçelik refrigerator I purchased malfunctioned on [10.07.2024]. After the first malfunction, the service team replaced a spare part, but the produ...
We purchased the Arçelik refrigerator with the code 278550 from the store 35 days ago after our previous Arçelik refrigerator broke down. Since we were without a refrigerator, we wanted it delivered as soon as possible. However, due to a lack of staff in the service team, it took an entire week to f...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
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