Arçelik Delivered a Damaged 270531EI Refrigerator and Refused to Replace It Fairly
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the damaged one within a week." Two days ago, I received a call from the headquarters informing me that the model I purchased was no longer in stock. Instead, they offered me the 270475EI model and a refund of ₺1,079. However, when I compared the features of the two models, the one they are offering lacks the specifications of the original refrigerator I purchased. Since the product I bought is no longer in stock, they should offer me a higher model, not a lower one. The 270490EI model is the superior version of the one I purchased, and I requested a replacement with that model. However, they demanded an additional ₺9,960 from me. My wedding is very close, and this refrigerator issue remains unresolved. It is not my fault that the product I bought is out of stock. I urgently request that my demand be addressed immediately.
Hello, Friends, I also forwarded my request to the email address specified by the relevant people. Thankfully, they responded immediately. However, they did not resolve the issue. They will take back the items purchased as part of a dowry and deliver them later; please note that you can receive different items instead of the ones you bought. The price I paid on 29.01.2024 was 29,500₺. The current price of the product is 42,000₺. Given the situation, one might think, "We've already sold it cheaply; let's sell it to someone else at a higher price, and when the time comes, we'll refund 1,080₺ and offer a different wardrobe." Well, that's great!
