We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, they said the repair was ongoing and would notify us once completed. By 04.02.2025, with no update, we contacted Arçelik’s Call Center, stating that the 30-day repair period had expired and requested a replacement. Our request was reportedly approved, and we received an SMS for a service appointment. However, instead of delivering a new air conditioner the next day, they hastily returned our old unit from the workshop. When we refused it, saying we expected a new product, the technicians insisted they were only there to reinstall the repaired unit. After contacting their supervisor, we were told, "We’re unaware of any new product request; your unit has been repaired." How could the repair be conveniently completed just after our replacement request? The unit’s warranty expired during this time, and I suspect it will fail again soon. Since the 30-day repair limit was exceeded, my demand for a new product remains valid. I expect an urgent resolution as we struggle to heat our home with small electric heaters in the snow. Despite this, Arçelik later called again, claiming there was no right to a replacement even after exceeding the 30 days or facing the same issue five times. They added that only if the same part fails three times is replacement an option. I am now researching my rights and considering legal action. I hope this issue is resolved promptly.
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
Hello, I called Arçelik 4440888 on June 27, 2025, for disassembly/assembly. The service called back on April 4, 2025, and on July 7, Arçelik service disassembled the air conditioner and did not come for installation. After July 7, I called again on August 8, 2025. However, the Arçelik service techni...
Hello! I purchased an Arçelik air conditioner a few months ago, and unfortunately, it has been leaking water from the indoor unit. The service came twice to address the issue and claimed that this situation is to be expected, citing factors like the environment, external influences, and the hot weat...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
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