Apple iPad mini 6, 64 GB, serial number JX94Y3V4CR, Apple ID: gec******[email protected]. As the owner of the device, I started having problems with circular pixels on it about 10 days ago. The device is still under warranty. I took my device to Ankara Gordion Troy, an authorized service center, to be checked out. During the preliminary diagnosis test, the service center confirmed that there was a problem with the pixels and said that it might be possible to get it fixed under warranty. The service report also has this information written down. The Apple repair center, on the other hand, said it was user error and asked me to pay for a new device. I was shocked and didn't agree with the decision. That same day, an official Apple consultant told me in a rude voice to pick up the device and said the problem was due to user error. I'm unhappy with Apple's warranty policies and service, so I'm going to take this issue very seriously and bring it to the attention of consumer rights groups and other appropriate authorities.
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
Apple did not replace the faulty product. On August 20, 2022, I purchased an iPad Pro 5th Generation tablet. I bought the tablet with the case the day I bought it and never removed it, I have always used it with the case, it has been 4 months since I used it very little when I took it out of the cas...
I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the crown button not working at times, and constant disconnection issues. The watch is only six months old and still has 18 months of warranty left. I handed it over to the service ce...
My faulty device, with serial number 359308700624186, was delivered to the Ankamall Gürgençler service center for warranty repairs. To my surprise, they claimed unauthorized intervention and demanded a whopping 57,000 TL to send a replacement device. However, my device was purchased with a legitimat...
Comments