I'm Fighting Anker Service's Exorbitant "New Device Fee" for My Cracked Earbuds
On 09/06/2024, I purchased Anker Soundcore AeroFit Pro (Black) earbuds through Amazon Turkey, and a tear/crack developed at the base of the left earbud. Even though I only used the product during my bicycle rides, treating it with extreme care and cleanliness, I believe this issue stems from material quality or a chronic manufacturing flexibility problem. I sent the device, along with its original box and invoice, to the authorized service center, KVK Teknik Servis.
According to service records, the product reached KVK on Thursday, June 11, 2026, at 10:51 AM, and I received a response back today. KVK declared the product "out of warranty" without offering any concrete justification, and in their report, using the phrase "broken device, new device fee given for a device that cannot be repaired," they requested a fee of $291 for these earbuds, which currently retail for around $107-128 in the market. Demanding an amount that is at least double the retail price of a brand-new unit, under the label of a "new device fee," is an approach that doesn't take the consumer seriously and defies logic and reason.
As someone who has used different Anker models before and is a loyal customer who trusts the brand, I am both surprised and disappointed that the solution-oriented approach of Anker's previous service provider, Sanal İletişim, has been replaced by KVK's unserious and exorbitant pricing policy. This attitude from KVK directly damages the image of a brand like Anker, which is known globally for its reliability, and undermines consumer trust in it.
For my earbuds, which show no sign of user error, I am requesting that KVK's out-of-warranty decision be canceled, and that my product be replaced with a brand-new, identical unit under warranty, with no charge to me whatsoever. If this unfair and exorbitant fee demand continues, I want to clearly state that I will apply to the Consumer Arbitration Committee with my service form, out-of-warranty report, and all my documents, and will pursue my legal rights to the fullest extent. I expect Anker Turkey's management to urgently intervene in this service-related grievance, both to resolve the problem I've experienced and to provide a solution befitting the brand.
