The headband on my Anker Soundcore Q45 headphones has developed cracks, and the issue is clearly a design flaw. I reached out to Anker’s authorized distributor and service center in Turkey, submitted a service request online, and even called their support line. Their response? Even with a valid invoice, the issue is not covered under warranty.
I then asked if I could pay for a repair, but they told me it cannot be fixed. Instead, they offered me a “solution” – pay 3,250₺ for a replacement unit! How does a 4,000₺ premium headset become unusable because of a weak plastic component?
The headband material is clearly faulty and unable to withstand regular use. Rather than acknowledging their poor design, they blame the user. I even tried gluing the cracked parts myself, but since it’s a moving part, the fix doesn’t hold.
Anker, I demand a proper solution! You cannot sell high-end headphones with such a fundamental design flaw and then refuse to take responsibility. Ignoring this issue and forcing customers to buy a new unit is unacceptable. Fix your product, or stop misleading buyers!
I purchased the Anker Soundcore Life Q35 BT (model A3027) headphones just 10 months ago. Despite using them only around 30 times, the headband cracked and broke on its own. Before contacting customer service, I checked online reviews and saw similar complaints dismissed as "user error." Still, I rea...
On July 5, 2025, I purchased a pair of Anker Soundcore Life Q45 Bluetooth headphones (Product Code: A3040) from MediaMarkt at Istanbul Maltepe Piazza AVM. Within less than a month, a structural crack developed on one of the headphone arms during normal use. After checking online, I saw that this is ...
I own an Anker Soundcore Q20i, and the plastic on the adjustable slider that surrounds the head broke. This is clearly a quality issue, so I sent it in for repair under warranty, expecting a reasonable resolution. Instead, I was told the repair would cost ₺1400, which is nearly the price of buying a...
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