I purchased Anker Soundcore Liberty 4 Pro earbuds from Amazon on June 2, 2025, and starting around August, I began experiencing a microphone issue with the right earbud. While the left earbud works perfectly, the microphone on the right earbud does not function properly. Experiencing such a problem in a short time with a product in this price range has been very disappointing.
Due to my heavy workload, I had to continue using the product this way for a while. When I later decided to send it in under warranty, I noticed that the service website the company directed me to for support did not even use an SSL certificate. Despite this, I opened a service request, but I never received any response to my complaint. My case with Reference ID: 126091 has still not been resolved.
I am experiencing inconvenience both because the product failed so quickly and because of the lack of support and communication during the service process. I am requesting that my defective earbud be inspected and replaced with a new one without requiring any additional effort on my part.
I purchased my Anker Soundcore Liberty 4 earbuds through Hepsiburada on January 21, 2024, and I started experiencing issues such as sudden volume drops, audio crackling or popping, and connection dropouts. Due to similar defects in the past, I had previously sent the product to service under warrant...
I recently purchased the Anker Soundcore Liberty 4 NC earbuds, expecting premium quality, but I’m already facing a serious issue. Even though the product is still very new, the left earbud randomly loses all sound during use. While the right earbud continues to play audio normally, the left side goe...
I purchased the Anker Soundcore Liberty 3 Pro TWS Bluetooth 5.2 earbuds, but issues started appearing within a short time. I sent them to Sanal İletişim (the service center) for repair, but their response was absurd: "The black product was actively tested. If you clean the earbuds properly, the soun...
I purchased the Soundcore Liberty 4 earbuds two months ago, and they were working perfectly until the right earbud suddenly stopped producing sound. I initially thought it might be a charging issue, but even after checking, there’s no connection. The earbud doesn’t appear connected in the device's a...
On July 6, 2025, I purchased a pair of Anker Liberty 3 Pro BT in-ear headphones from Teknosa, and I’ve been facing a serious issue right from the start. As soon as I unboxed the product, I noticed that the left earbud wouldn’t charge at all. I haven’t been able to use the product even once due to th...
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