On March 21, 2024, I had a colonoscopy at Medicana Bursa Hospital, which was approved by Anadolu Sigorta for pre-authorization. The procedure occurred on March 27, 2024. Unfortunately, my policy expired on March 23, 2024, so I had to get a new one. Surprisingly, the new policy has excluded Medicana Hospital from its coverage, leaving me, the customer, responsible for the payment. What is the point of granting pre-approval if the customer is ultimately responsible for payment? I kindly request the cancellation of my renewed policy due to my dissatisfaction and kindly ask for reimbursement for the expenses I have incurred.
On 05/11/2024, I took my daughter to see an orthopedic doctor at the private Gebze Dogha Hospital Healthcare Corp. Anadolu Insurance denied the TSS claim and refused to cover the examination fee. We had to pay out-of-pocket for the doctor's visit. I am requesting that Anadolu Insurance reimburse me ...
About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...
I was examined at Kocaeli Gebze Medical Park Hospital about 1 month ago, within the scope of Allianz Supplementary Health Insurance. My existing hemorrhoid disease progressed seriously after the examination and an anal fistula occurred. My doctor said I needed surgery. However, the insurance company...
On May 31, 2024, I visited Malatya Gözde Hospital due to abdominal pain and used my private supplementary health insurance through Anadolu Sigorta for the treatment of my illness. However, the assessment conducted by your insurance company resulted in denial. Despite no prior records or tests for my...
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
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