My Amazon orders never seem to reach my address. Instead, they are handed over to a courier company called Kolay Gelsin, which doesn’t even provide service in my city. Each time, I have to cancel my order. Despite this, Amazon continues to assign the same company for delivery.
To make matters worse, one of my orders was reportedly damaged during shipping and delayed further instead of being sent immediately. As a result, I’ve paid twice for orders and am now waiting for refunds. This is not about customer satisfaction—it feels like a system designed to frustrate customers. I demand a resolution to these ongoing delivery problems and a refund for my undelivered orders.
I'm a paid Amazon Prime member who chose express delivery. I ordered something yesterday, and it said it would be delivered today. However, "Kolay Gelsin," the delivery company, has moved my delivery to Monday. This is their second time doing it! Previously, Kolay Gelsin delayed the delivery date fo...
The shipment with code 404-8282970-9186726 from Amazon received on 14.11.2023, has been held at the Kolay Gelsin operation center since 15.11.2023. Despite daily notifications claiming the cargo is out for distribution with promised same-day delivery, it hasn't arrived. Why is my appointment-based, ...
I have experienced a significant issue with the delivery of my order placed through Amazon. The product I purchased was supposed to be delivered directly to my address, but instead, the shipping company instructed me to pick it up from their branch. Moreover, I was not given the option to select a s...
I cannot reach Amazon in any way. They charged me an extra shipping fee for fast delivery, but my order was never delivered, leaving me stranded and disappointed. Despite several attempts to contact both Amazon and the courier company, I received no solution or proper response. I even tried tracking...
I bought a Stanley thermos from Amazon Turkey, sold directly by Amazon Turkey, but it arrived defective. I promptly requested a replacement, and for a week now, I’ve been waiting for Kolay Gelsin Cargo Company to collect the defective item from my address, but my attempts to resolve the issue with t...
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