Amazon Parcel Waiting at the Carrier's Distribution Office for Days

I bought a product from Amazon, it was going to come with MNG Cargo, when I saw that it landed at the MNG distribution point of my province, I thought it would be distributed, the message came that you could pick it up from MNG within three days, whereas they were supposed to bring it to my house, let me pick up my cargo that I stopped by on the way, in case it goes back. When I asked, he said the cargo was in distribution, and when I came home in the evening, I asked the security guard, MNG Kargo came but did not leave any products on your behalf. I could not find an option to indicate this situation on Amazon, I could not make a contact