I am extremely dissatisfied with Amazon. On February 11, unfortunately, my Philips fully automatic EP5443/70 coffee machine arrived damaged. The coffee machine, which arrived 1 day after the order, was taken from home after 2 or 3 days, and the 2nd machine was delivered on February 21. Since the 2nd machine was also damaged, I created a replacement request again. I talked to their representatives many times and received false information during the process. Yesterday evening, I explained it beautifully in the evening, since I was working in the office, I asked them to pick it up after working hours because they worked with Kolay Gelsin from home. When I received an SMS from Kolay Gelsin during the day, I called Amazon again, I talked to Ms. Gülçin and she told me that she had met with the Kolay Gelsin team and would pick it up after 19:00. Afterwards, the cargo company sent me an SMS that we could not receive it because we could not find it, and I call you again and it is stated that such an hour cannot be given, and when I ask for an authorized person, I talk to Mr. Burak, who does not listen to me, interrupts me and it is obvious even from his tone of voice that he is never solution-oriented. I will never, ever make a transaction from your site again and I will not recommend it to anyone. This service is an insult to your brand. The visuals of the problems I have experienced are also attached. I request an explanation of how a product can come 2 times without being checked with scratches and cracks and my victimization to be eliminated immediately. I would like the cargo company you work with until 22:00 to pick up the product from my address after 19:00 today if you do not bother. In addition, take a look at the visual of the product that came for the 2nd time. How can a machine come so crushed with Aras Kargo is an unacceptable image? I want to receive a product that I have paid so much money for as it should be a zero product without defects, scratches, cracks, and cracks.
Hello, Four months ago, I bought the Philips EP4346/70 Fully Automatic Espresso Machine from Amazon Turkey, and it broke. The service team decided to replace it with a new one and sent me a report about the problem, instructing me to return the faulty product to Amazon. I returned the defective item...
On June 9, 2024, I purchased a Philips EP5443/70 Fully Automatic Espresso Machine from Amazon, delivered within a day with Prime. However, upon receipt, it was evident that the product had been used. Suspicion arose when we noticed the opened plastic wrap of the user manuals. Further inspection reve...
I'm not happy with the Philips ep2220/10 automatic coffee machine I bought from Amazon.com, which was also the seller. When I was setting up the machine, I found wet coffee residue in the coffee powder compartment, and the filter showed that the machine had been used before. I told the delivery pers...
The Delonghi coffee machine, which I bought with Amazon assurance, arrived defective, although there was a more affordable one available on the Amazon shopping site. Although I have a 30-day return right, I have not been able to register a return for the product for 3 days. Customer service In all m...
I purchased an Arzum Okka Minio Turkish Coffee Machine from the seller Kolaysepet on Amazon.com.tr with the order number 406-8280959-3814703 on Tuesday, November 4, 2025, and the product was delivered to me. Upon receipt of the product, I opened the box to check whether it was functioning properly. ...
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