Refused Amazon Packages, Unreachable Customer Service

I can't get in touch with Amazon. I got a message saying that the person who was supposed to receive my two items declined the delivery before Aras Cargo could bring them. I told Amazon about this issue, and they said they would check it out. But it seems like nobody is actually doing anything about it. I can't get through when I try to call Amazon. They say I've called the wrong number when I ask for a phone call. It feels like it's impossible to even message a customer representative. I thought I could trust Amazon when I bought these things, but it turned out to be a really bad experience.