Issue With Age Verification - Error Showing

On September 3 at around 1 p,m., my Tango Live account was suddenly suspended and I have not been able to access it since. When I try to log in, the only information I see is that some kind of verification is required, but there is no clear explanation of what exactly I need to do. I have tried to reach Tango Live support, but I have not been able to contact anyone or get any guidance through the application or other channels. Because of this, I am stuck in a suspension status without knowing how to complete the requested verification. I kindly request that my account be reviewed and that I be clearly informed, step by step, about what is required to complete the verification so that my account can be reactivated. I am ready to provide any documents or information that may be needed, but I need clear instructions and support from Tango Live to resolve this situation.