On March 13, 2023, I purchased a Cosori Airfryer directly from Amazon.com.tr. Mold began to grow on the Airfryer after about three months. I contacted customer service and asked them to send it in for warranty service. Surprisingly, they informed me that there is no service center in Turkey and that the only options are replacement or refund. I requested a replacement first, followed by a refund, which they accepted. I securely packed the item and sent it via MNG Kargo using the provided code. After some time had passed, I inquired about the refund status. Customer service assured me that the item had arrived at their warehouse and that the refund was in the works. However, they later revealed that the product was rejected due to alleged warehouse damage. They suggested that I ask Cosori for a DOA (Dead on Arrival) certificate and resend it. This is a frustrating situation because I sent the product in good condition. Furthermore, the two-year warranty appears to be meaningless in the absence of local service. I filed a complaint with the Consumer Rights Arbitration and demanded a refund right away. If necessary, I am willing to go to court. Amazon, stand behind your products or arrange for proper servicing!
407-3765303-2413102 is the order number. I've lost count of how many customer service representatives I've spoken with in the last two months. On December 8, 2022, I purchased a Cosori brand air fryer from amazon.com.tr and returned it to their warehouse due to a complaint about the right side of th...
I frequently buy from Amazon Turkey, but I've recently received intentionally incorrect items with my orders. I ordered a syrup cooler, but it arrived as the incorrect item. I filed a complaint but decided to accept the device anyway, reasoning that it was a one-time blunder. However, in subsequent ...
The Cosori Airfryer I purchased on May 15 through Amazon became defective and its coating peeled off. I requested a repair, but I was offered a return instead. I returned the product via MNG Kargo (now DHL), and the process was initiated under order number 402-0123705-5468308. Despite a long time pa...
Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, i...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
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