I ordered a cosmetic spot remover face serum from the Amazon Turkey shopping site as an Amazon Prime member. The product, however, was to be shipped by Amazon USA, which would incur an import deposit fee and shipping costs totaling approximately 2,200 TL. On October 7, 2023, I placed the order, paid the fee, and was promised delivery on October 23, 2023. When the product was not delivered on the promised date, I discovered on October 23, 2023, that I was asked to contact them due to incomplete information on October 19, 2023. When I called, they said the product, which was classified as a cosmetic item, was prohibited from personal importation and was stuck in customs, and that they would initiate a refund. As a consumer, I was unaware of the prohibition, and despite not being the importer (Amazon was), I was left in distress. Furthermore, despite the fact that I requested a refund, it has not been processed despite the passage of more than 14 days. They say the product must be returned for a refund, but it is still visible in customs. Both Aramex and Amazon have shown no interest in resolving the issue. I'm going to file a complaint.
On 27 March 2023, I ordered 2 pieces of Seagate Portable Amazon Special Edition, 2 TB, Portable External Hard Drive from amazon.com.tr, whose seller appears to be Amazon us. Although 15 days have passed since the products that were supposed to be delivered on 13 April 2023, they have still not been ...
On September 6, 2023, I placed an order with the order number 404-9172445-2751530 on Amazon Turkey from Amazon Germany as the seller and shipper. Since the day I placed the order, it still appears to be in stock. As of today, it has been over 1 month and 1 week since I placed the order. I contacted ...
I placed an order through Amazon from a seller named 'Karam Gıda'. I initially received a message saying the order had been shipped, but while I was waiting for delivery, the order was canceled and refunded without explanation. On May 24, I placed another order. That same day, I received a notificat...
I frequently buy from Amazon Turkey, but I've recently received intentionally incorrect items with my orders. I ordered a syrup cooler, but it arrived as the incorrect item. I filed a complaint but decided to accept the device anyway, reasoning that it was a one-time blunder. However, in subsequent ...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
Comments