Frustrated with Amazon's S7 Max Ultra Return Policy and Price Drop Dispute
On July 11, 2024, I ordered an S7 Max Ultra device from Amazon with order number 402-7202619-8380322. The product price was ₺36,999.00 at the time of purchase. Although I found it cheaper on Nethouse.com.tr, I chose Amazon for its perceived reliability.
On July 16, 2024, during Prime Week, I noticed the price had dropped by ₺2,800. I contacted customer service to inquire about a price adjustment. The representative suggested returning the product (citing an unconditional return policy) and reordering at the new price.
To avoid inconveniencing the seller, I proposed returning the new order unopened. However, this was rejected due to serial number differences affecting warranty conditions. I then packaged and returned the used product.
The seller received the item on July 25, 2024, but refused the return, citing hygiene issues and water marks. Amazon support initially assured me of my return rights, with a representative named B****** promising a refund by August 3, 2024, if the seller didn't process it.
When I followed up, another representative, A****, informed me that the seller operates independently on Amazon Marketplace, setting their own policies. This contradicted the earlier assurances of an unconditional return policy that influenced my decision to reorder.
I feel misled by Amazon's inconsistent customer service. They don't warn about potential issues with Marketplace sellers but leave customers to deal with disputes directly. This experience makes me question the benefits of choosing Amazon over other retailers, especially if there's no real advantage in terms of customer protection or price guarantees.
