On July 11, 2024, I ordered an S7 Max Ultra device from Amazon with order number 402-7202619-8380322. The product price was ₺36,999.00 at the time of purchase. Although I found it cheaper on Nethouse.com.tr, I chose Amazon for its perceived reliability.
On July 16, 2024, during Prime Week, I noticed the price had dropped by ₺2,800. I contacted customer service to inquire about a price adjustment. The representative suggested returning the product (citing an unconditional return policy) and reordering at the new price.
To avoid inconveniencing the seller, I proposed returning the new order unopened. However, this was rejected due to serial number differences affecting warranty conditions. I then packaged and returned the used product.
The seller received the item on July 25, 2024, but refused the return, citing hygiene issues and water marks. Amazon support initially assured me of my return rights, with a representative named B****** promising a refund by August 3, 2024, if the seller didn't process it.
When I followed up, another representative, A****, informed me that the seller operates independently on Amazon Marketplace, setting their own policies. This contradicted the earlier assurances of an unconditional return policy that influenced my decision to reorder.
I feel misled by Amazon's inconsistent customer service. They don't warn about potential issues with Marketplace sellers but leave customers to deal with disputes directly. This experience makes me question the benefits of choosing Amazon over other retailers, especially if there's no real advantage in terms of customer protection or price guarantees.
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
Dear Amazon Representatives, On June 24, 2025, I purchased a Samsung Galaxy S25 Plus 512 GB device sold by Amazon for ₺54,808 (approximately $1,363). When I noticed that the same product had dropped to ₺52,499 ($1,305) on July 8 as part of the Prime Day deals, I contacted Amazon customer service to ...
I purchased an MSI Thin 15 laptop on November 1, 2024, during the Epic November campaign on Amazon.com.tr for ₺27,999. Shortly after, the price dropped to ₺25,999. Considering the price difference, I thought about returning the product and repurchasing it at the lower price. When I contacted Amazon ...
I spent ₺38,781 on amazon.com.tr to buy a Samsung S24+ and a few other things. When I checked my items the next day, my phone order was no longer there. I called customer service and they said it was canceled for "security reasons" and I would have to place a new order. Now, though, they want ₺42,99...
I placed an order from Amazon Turkey on August 16, 2023 (Order ID: 405-7667628-0436353) and received it at the beginning of September, but as it was delivered to the office, I couldn't collect it immediately. On September 5, I initiated a return as I didn't intend to use the product. While attemptin...
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