I purchased an MSI Thin 15 laptop on November 1, 2024, during the Epic November campaign on Amazon.com.tr for ₺27,999. Shortly after, the price dropped to ₺25,999. Considering the price difference, I thought about returning the product and repurchasing it at the lower price. When I contacted Amazon customer service to initiate the return process, I was informed that since the product was part of the Epic November campaign, there was no need to return it, and the price difference would be automatically refunded to my gift card on December 20, 2024. I received the same assurance for another product I inquired about. As a long-time Amazon Prime member who trusted the company, I decided not to proceed with the return. However, when the price difference was not credited to my gift card, I contacted customer service again. On December 24, 2024, the representative admitted that incorrect information had been provided, said an investigation would be initiated, and promised a response within two days. No response was received. When I followed up on December 30, 2024, another representative stated that the information I had previously been given was incorrect for both products and that the price difference would not be refunded as the system had already adjusted prices automatically. This situation is disappointing and not in line with the standards I have come to expect from Amazon, a company I have shopped with for years and have greatly enjoyed.
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I purchased a Baseus brand power bank from the Amazon Turkey app two years ago for ₺1708.28, but the product recently broke down. I contacted Amazon Turkey on February 4, 2025, and after negotiations, they offered a refund on February 7, 2025, since the same product was no longer in stock. I explain...
On August 14, 2022, I purchased a computer from Amazon for ₺17,999 under Order No: 405-3254034-0394728. Due to an unresolved malfunction, the product was returned 15 months later with only the original invoice amount refunded. Throughout this long and frustrating process, I contacted Amazon customer...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
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