Hello. I bought a pair of binoculars from the same website that sold them, Amazon.com.tr. But I wasn't happy with how the binoculars worked, so I sent them back in the same perfect condition they arrived in and started the refund process. Surprisingly, the refund didn't happen. When I called customer service, they said the product I had sent back was broken. But I sent the product back in the same condition I got it in, without doing any damage. Since I didn't like how it worked, I haven't even used it. I feel like I'm being treated unfairly because of something I didn't do wrong. As a Prime member, it's frustrating to see how easy it is for them to refuse to refund our money by just saying the product was broken. If I had known that Amazon was being unfair, I wouldn't have bought the item. Now, I have to take the product back. I would like my problem to be fixed.
I regularly shop on Amazon.com.tr and recently purchased 4-5 books. Two of them were supposed to arrive from abroad. According to the emails I received, the sellers canceled those orders. Later, Amazon.com.tr also canceled the other books I ordered and informed me that my account had been closed. Th...
The product I purchased with Prime delivery from Amazon.com.tr was canceled by Amazon four days after the order was placed without any notification or apology. The payment was simply refunded to my card. I was planning to buy this product from another site over the weekend at a reasonable price, but...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
I ordered a Bioderma sunscreen from Amazon.com.tr, but it arrived damaged—completely burst open and leaking. I immediately initiated a return, and Amazon instructed me to send the product back, which I did. However, it’s been 14 days, and I’m still waiting for my refund. Every single day, I’ve conta...
On March 29 and 31, I used Amazon to place two orders that cost more than 1,000 Turkish Lira each. As part of a joint campaign between Amazon and Iş Bank, I was supposed to get two 100 Turkish Lira MaxiPara vouchers, since the total amount was more than 1,000 Turkish Lira. I bought a total of six it...
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