On July 18, I ordered a 10kg bag of Pro Plan Adult Chicken Cat Food from Amazon (order number 404-7432251-9043529), expecting delivery on Monday, July 22. However, on July 23, I received notice that the package was returned.
When I called Amazon for resolution, the customer service representative was unhelpful and dismissive. I had placed the order through my son's account but in my name, providing all requested information as I've done successfully many times before. The representative's tone was inappropriate, even arguing when I explained that Amazon had caused inconvenience as my cats were out of food.
Upon contacting the shipping company, I learned that Amazon had improperly packaged the item, causing the cat food bag to burst. This confirmed that Amazon was indeed responsible for the problem, contrary to the representative's claims.
I am writing to formally file a complaint regarding the 10kg Proplan cat food I recently received from Amazon. The product was delivered without any protective outer packaging, shipped solely in its original bag. This is completely unacceptable for an item of this size and weight, as it is highly vu...
On December 13, 2024, I placed an order for a 10 kg Hills cat food from Amazon Turkey (www.amazon.com.tr). The order was scheduled for delivery by the courier on December 14, 2024, but was returned to Amazon the same day due to "damage during transportation." The order page on Amazon stated that a r...
As an Amazon Prime member, on September 7, 2023, I placed an order for 5 kg of N&D brand cat food with a next-day delivery option because my cat was running low on food. However, my package was never delivered to my doorstep, and AGT Cargo claimed on September 11, 2023, that I had signed for the del...
On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked ...
I placed an order through Amazon on September 3, 2022. Order No: 406-8902861-6773136 Unfortunately, only 1 product out of 4 was delivered. The other 3 products were sent back because they exploded in the cargo, the seller was Amazon itself. Then I talked to the customer representative and they told ...
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