On December 13, 2024, I placed an order for a 10 kg Hills cat food from Amazon Turkey (www.amazon.com.tr). The order was scheduled for delivery by the courier on December 14, 2024, but was returned to Amazon the same day due to "damage during transportation." The order page on Amazon stated that a refund would be issued in such cases. Expecting the refund process to follow the guidelines shared on the order page (refunds would be issued within 7 days of the original shipment being returned to Amazon), I waited. However, after 9 days without receiving a refund, I contacted customer service on December 23, 2024. I was informed that, as per Amazon’s standard refund procedures, the refund would only be processed 14 days after the return, and no exceptions would be made. Despite explaining that the return process occurred without my involvement and highlighting the information displayed on the website, the representative insisted on the 14-day policy. I am sharing my experience here to urge Amazon to review their refund policy, ensure clarity in their communication, and address such discrepancies that lead to customer dissatisfaction.
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package ...
On December 7, 2024, I faced an issue with an order on Amazon.com.tr, where my six-item order was reduced to one, and the 3-installment payment option was changed to a single payment. When the items didn’t arrive by December 11, I contacted customer service, leading to the worst communication experi...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I recently purchased Royal Canin cat food from Amazon Turkey, but the seller failed to mention that it was designed specifically for neutered cats, and I unknowingly purchased it. Now I want to return the product, but Amazon will not accept it. Their return policy states unequivocally that returns a...
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