5
Feyza is very satisfied with the result
Resolved

Amazon Delayed Refund for Bialetti Moka Express For 2 Months

Amazon Delayed Refund for Bialetti Moka Express For 2 Months
Amazon Delayed Refund for Bialetti Moka Express For 2 Months
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Feyza
March 08, 2024 4:55 pm
12
Feyza's Thank You Message
“A lady from customer service, whose name I unfortunately cannot remember at the moment, solved my problem over the phone. Others could have done it too, but they didn't.”

I ordered the 'Bialetti Moka Express' from Amazon Turkey on December 21st, returned it on January 19th, and discovered on January 22nd, when I inquired about the status of the package from MNG Kargo, that it had been delivered to a specific individual at the Amazon warehouse. However, I have yet to obtain a reimbursement after two months. When I inquire about the explanation, they respond, 'We're completing our checks; there's no record in our warehouse.' I've sent at least three emails and asked to be called back four or five times. Every time, they say, 'Okay, sir/madam, let us perform our checks and get back to you,' but all I receive are empty promises.

Feyza
Feyza
April 24, 2024 3:46 am

A lady from customer service, whose name I unfortunately cannot remember at the moment, solved my problem over the phone. Others could have done it too, but they didn't.

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