Amazon Turkey Sells Fake Apple Watch 8
I recently had an unexpected and disappointing experience with Amazon Turkey. I was surprised when I opened the package after eagerly awaiting the arrival of my Apple Watch 8. The strap couldn't be attached, and upon closer inspection, I discovered that the watch inside was indeed red, as I had requested, but it wasn't an Apple product; it was from a completely different brand. I immediately contacted their customer service to report the problem. They told me to return the item, which I did right away. However, my annoyance grew as two months passed with no communication regarding the return. When I contacted customer service again, they promised to review the warehouse records within 10 days. Despite this, the situation remained unchanged after two weeks. This time, I was told that the returned product was fine and that they would refund me in the same way. As a long-time Amazon customer, I never expected to receive a counterfeit product directly from Amazon Turkey. This experience has left me deeply disappointed, and I demand a proper resolution - a refund for the product I never received.
I sent an email last Friday, customer service isn't even responding.
Sure, here is the translated text from Turkish to English: "The expert was appointed yesterday, and I forwarded the cargo to him as soon as it arrived to me. I am following the process, and the money I paid is dwindling day by day."
The expert forwarded the examination to the arbitrator, and I received the counterfeit product back. I am waiting for the decision to be announced.
The Consumer Arbitration Committee resolved the issue and ruled for the refund of my money. The only loss was the devaluation of the money I had paid, but Amazon Turkey not only sent a counterfeit product but also prolonged the process by not offering any solution, so I stopped shopping there.
The amount I paid today has been refunded to my card.
