I bought two mobile phones from Amazon TR on the 22nd and 23rd of July. The one I paid 7899 ₺ for on the 22nd never arrived, while the one I paid 6741 ₺ for on the 23rd was delivered. Despite initiating returns both online and over the phone, the refunds haven't been processed. They keep stalling, claiming that the undelivered one might still arrive and that it takes more than 4 days for the returned item to reach them. Their excuses are becoming more frustrating, especially considering the high amounts involved. The system supposedly doesn't allow refunds for higher amounts, which is a ridiculous explanation. It's clear that Amazon TR is mishandling this situation, causing unnecessary delays and withholding refunds for legitimate returns. I expect better from a renowned company like Amazon. It's time for them to step up and address this issue promptly to regain my trust as a customer.
I want to address an ongoing issue regarding refund problems that have persisted for approximately 3 months. Amazon Turkey launched in 2018, and without hesitation, I made purchases that year, relying on the trustworthiness of the Amazon brand. However, about 3 months ago, I bought a mobile phone fr...
I purchased an iPhone 14 on May 15th, and without even opening the box, I initiated a return request on June 1st. The product was picked up by the courier on June 2nd and delivered to Amazon's warehouse. However, it's been almost 2 months now, and I still haven't received my refund. After repeatedly...
On May 10, 2024, I purchased a smartphone from Amazon.com.tr. As a Prime member, I expected the package to be delivered to a pick-up point the next day. However, I still haven't received any reliable information about my shipment, and it's now the 17th. Amazon customer service claimed they had spok...
I bought two things from Amazon, one for ₺10,700 and the other for ₺8,700. I returned them but I still haven't gotten my refund yet. I’ve tried contacting you several times by email and phone to sort this out, but nothing has happened yet. Every time I reached out, they said they’d check on it, but ...
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