Kycport 2FA Locked Me Out of My Sidrachain Account

I am a user of Sidrachain’s Kycport service and I have been unable to access my account for about three weeks because I lost access to my Google Authenticator application and can no longer generate the two‑factor authentication (2FA) code required for login. As a result, I am completely locked out of my Kycport account, which holds my tokens. The email registered to my Kycport account is gregoryloui***@gmail.com. This account has already passed KYC verification, and I am ready to prove my identity again with my face and identification documents so that you can confirm that I am the legitimate owner of the account. Since I do not have the backup key for my 2FA, I kindly request that you urgently verify my identity manually and then reset or remove the current two‑factor authentication on my account so that I can regain access. After that, I request that you set up new two‑factor authentication for me and provide a new QR code or equivalent method so that I can re‑enable 2FA and securely access my Kycport account and the tokens in it. I am sending this request in good faith and am ready to provide any additional documents or information you may need for manual verification, and I ask you to urgently review my case and help me recover access to my Kycport account linked to the email address above.