I recently purchased the Hyperx Cloud Stinger Core PC Gaming Headset, which boasted 7.1 and 5.1 surround sound capabilities. When I received the product, however, it turned out to be the incorrect one. I contacted the seller, and they agreed to exchange the product for the correct one, which was due on February 7th. However, on February 17th, I received the same defective product again, leaving me frustrated and victimized. The catalog error occurred, and it appears that warehouse employees are not reading the notes taken from the catalog editor. This is unacceptable from a large corporation, and it has caused me a great deal of inconvenience and frustration. When I contacted Amazon customer service, they were unhelpful, and I had to explain the situation to them for 35 minutes. I am unhappy with Amazon's lack of attention to detail and the numerous issues that have arisen during the exchange process. The longer this goes on, the more frustrated and irritated I become. I'm hoping that Amazon will quickly resolve this issue and restore my faith in their company. I've included photos of the incorrect product that was delivered to me.
I purchased a SteelSeries headset from Amazon on October 30, 2023, and sent it for warranty on July 2, 2024, because it was broken. On July 3, 2024, they returned the headset with a document required for a refund. I contacted Amazon and informed them that I had sent the product and the document and ...
I had a problem with the SteelSeries Arctis Nova 1 Multi-System Gaming headset I bought from Amazon, about 1 month after purchasing it. One of the headphones came off. On the same night, I contacted Amazon through customer service and started the return process, and also sent a message to the manufa...
Hello, I purchased SteelSeries Arctis Nova 7 Wireless model headphones from Amazon on 02.05.2024. What was stated to me at the time of purchase was that the headset would reach me within 10 days. Even though it has been more than 1 week, the product I purchased is listed as "Order Received". I talke...
I bought the SteelSeries Arctis Nova 5 Wireless Headphones on Amazon, but Despec, the official service centre, said the product was defective. Even so, Amazon told me I have to wait 30 days, and if the product doesn’t get restocked, that’s when they’ll issue a refund. It's disappointing that a big c...
On October 31st, I placed an order for headphones to be delivered by Amazon. I received them on November 27th, and on that same day, I sent them back to Amazon because they were defective. Despite the fact that two months have passed, I have not yet been issued a refund. I have attempted to contact ...
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