Amazon Rejected My TV Return Claiming Misuse Without Providing Any Explanation

I purchased a television from Amazon, but I was unhappy with the picture quality and decided to return it. However, Amazon rejected my return request, stating that "upon review, it was determined that the product was not used in accordance with the usage instructions." This response, tied to order number 403-3443570-8268331, feels dismissive and lacks any real explanation. I have been shopping with Amazon for years, and this generic response comes across as an excuse rather than a valid reason. How could I have used the television in a way that didn’t align with its instructions? No clarification was provided, leaving me feeling unheard and unsupported. I expected better service and accountability from Amazon in handling such issues.