Amazon Refused to Replace My Faulty SteelSeries Sensei Ten Despite Consumer Law

The SteelSeries Sensei Ten product I purchased on Amazon.com.tr had a double click and chronic scroll malfunction. On September 7, I sent the product to Despec Computer. On September 12, I applied to Amazon with the doa certificate sent to me from the service and notified that the product was out of stock and that I requested an equivalent product, not a refund in accordance with Article 11 of the Consumer Law. The answers I received from customer representatives I met 5 times in total; - I am forwarding it to the relevant department and you will be returned to you within 72 hours. - Unfortunately, since Amazon policies have been updated, we cannot send equivalent products for out-of-stock products. - You already have an active request, you will receive an e-mail about your equivalent product selection within 7-10 days. Please wait for the mail. - Unfortunately, due to our policy updates, I can only help with returns. I had conversations like this. I bought the product for ₺545 and now it is only sold on Trendyol in Turkey and the price is ₺2,695 and despite this, it is ridiculous that Amazon forces its customers to return it. Not to mention that they violate the Consumer Protection Law... Pursuant to Article 11, “The seller may, if possible, use one of his/her optional rights and ask for the replacement of the sold product with a defect-free equivalent. The seller is obliged to fulfill this request preferred by the consumer.” Amazon has the possibility to fulfill this request, but due to their so-called company policy, they can no longer send equivalent products. I inform them that I will apply to the Consumer Arbitration Board, and I advise other friends with a doa certificate not to provide returns and convenience. If the same product is not in stock, it is the customer's right to ask for an equivalent.