Amazon Refund Delay: Puma Shoes Return Still Unrefunded After 11 Days
Through my Amazon Turkey account I placed an order with the number 402-1034214-9512348 for a pair of Puma shoes. I returned the product on 9 October because I did not like it. Although the return process has been completed on Amazon, no refund has been made to my credit card, and even after 11 days there is still no refund movement visible in my bank account in Istanbul. During this period I called Amazon customer service eight times. At first I was told that I needed to send an e‑mail, which I did. Later, when I called again, I was told that the e‑mail had not been received, then after they checked again they stated that the e‑mail had actually arrived and that the refund would be processed. In a subsequent call I was informed that my refund had been issued, but no amount has been reflected on my credit card account. I request that it be checked whether my refund has actually been processed, that the refund to my credit card be carried out as soon as possible, and that I be given clear and detailed information on this issue. I also request that practices causing such delays and constant grievance to customers be reviewed and brought to an end.
