Amazon Order Marked Delivered but Not Received – Refund Request

I placed an order on Amazon Shopping with order number 204-8279691-6165140. The tracking page has shown the order as “delivered” since 15 August 2026, but the package was never delivered to my door and I have not received it. I also checked around to confirm that it was not left with neighbors, but it is simply not here. In addition to the missing delivery, I have been unable to reach Amazon through any normal support channels. I cannot call Amazon, I have not been able to get a callback, and I have not been able to start a live chat, which has made resolving this situation extremely difficult. I request that the full amount for this order be refunded to me as soon as possible, since I never received the item. I also ask that I be contacted with an explanation of why I have been unable to reach Amazon customer service by phone or live chat and how this issue with support access will be resolved.