Amazon Has Not Shipped My Order Since 6 September!


I ordered a gaming controller from Amazon.com.tr, and it's been almost 40 days, and it still hasn't been shipped. I have no idea what's happening with it. I'm sharing a screenshot as proof. What's even more frustrating is that a new version of the controller has been released while I'm here, not even waiting for it to arrive in the shipping process! I contacted Amazon, and they replied with what seems like a generic email. I say generic because the email acts as if my order was shipped, but there's just a delay. I'm left wondering where the Amazon.com I know is and why the Turkish version seems to be having these issues.
Here is the translation of the text from Turkish to English: "An irresponsibility and treating the customer like a fool that befits Amazon.com.tr more... Making me wait for 45 days, canceling my order without asking me, and giving me a 20 TL handout! The screenshot of the email they sent is below:"








