Amazon Arbitrarily Canceled My Purchase

On July 9, 2023, I paid 454.99 TL for three packs of Familia 40'li Natural Toilet Paper from amazon.com.tr. I contacted them again as the specified delivery date approached, and they assured me that the products would be delivered. However, prices for paper products increased during that delivery period, and I had a feeling they might cancel my order, but I trusted Amazon, hoping they would prevent such unfairness on their platform. I learned that the product was out of stock during another conversation with customer service, and I had already suspected that delivery would be impossible. Nonetheless, I trusted Amazon's reputation. However, on July 26, 2023, I discovered that my order had been canceled and a refund had been issued without any notice or apology. Now, I have some questions for Amazon, and if they are truthful, I would like them to respond to them under my complaint: 1) Isn't the cancellation without notice in violation of Amazon's policy of 100% customer satisfaction? 2) Is it morally acceptable for your representatives to keep us waiting for nearly 20 days while claiming to protect our rights every time we contact them? 3) Is it normal for your policy to keep us waiting for nearly 20 days, withholding payment for a product that was in stock, and failing to resolve our complaints? 4) Should I accept that you kept me waiting and then made me suffer even more by raising the price of the same product by more than 200 TL during the delay? Couldn't you have canceled the order and let me buy the products from a different online store sooner? Did you not feel ashamed when you lied to me over and over about the products being provided and delivered? 5) You are well aware that the products were canceled on purpose due to price increases, but it is not in your best interests to admit it. 6) This was my first purchase.
Q&A: Explore Popular Queries
Similar Complaints
Amazon Price Match for International Order Denied

I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
Amazon Delivery Delay and Customer Dissatisfaction
On March 6, 2024, I made a purchase of 3 items from Amazon.com.tr, with a promised delivery date of March 8, 2024. However, despite multiple contacts with Amazon customer representatives claiming various excuses such as "on the way," "arrived," or "out for delivery," I was ultimately told that the i...
Amazon Delayed My Refund After I Canceled an International Order

On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package ...
Amazon Refused the Discount and Cancelled the Order

At 13:14 on June 16, 2023, I made a purchase on amazon.com.tr. A 400 TL discount coupon was found, and my purchase was approved. The order confirmation number is 406-3633872-3105109, but after 10 minutes I got an email saying that the order was canceled. When I talked to customer service, they told ...
Video Complaints

I Demand Amazon Return Refund to Original Payment Instead of Gift Card


Amazon Sent Me Used Philips EP5443/70 Espresso Machine


Wrong Size Amazon Prime Order! Unsafe Pet Harness


Disappointing Experience with My Amazon Kitchen Faucet


Amazon Winter Package: Products Infested, Seeking Accountability

Faulty Homend Tea Maker, Unresolved Amazon Returns



Comments