Compulsory Insurance Imposed By Albaraka Türk Bank
I used vehicle financing from Albaraka Türk and, for the first two years, had my insurance arranged through the bank. However, in my third year, I wanted to get a more affordable policy and work with an agency, so I took out a policy from Doğa Sigorta through an agency with policy number 155904662, costing approximately ₺10,000. I added a lien in favor of Albaraka Türk Malatya Branch to this policy and submitted the updated version to the branch. Despite this, Albaraka Türk and Türkiye Katılım Sigorta issued a new policy without my knowledge or consent under policy number 6630755, with a premium of ₺16,000, and set the first installment date as 22.06.2025. While I already had a valid policy, I absolutely reject this imposed and overpriced policy made without my approval. As a legal professional, I want to state that this has no legal basis. As a long-time customer of Albaraka, I request the cancellation of policy number 6630755 and compensation for the inconvenience I have experienced.
The response from the bank is that the insurance policy will not be canceled. If I want to cancel it, a service fee of 2000 TL will be deducted. I do not accept this response. Albaraka victimizes customers in every way. I want the insurance policy to be canceled immediately.
I demand the cancellation of the insurance policy that was made without my consent. Otherwise, I will take legal action.
I am waiting for the cancellation of my insurance from the bank.
Hello, Your notification has been thoroughly reviewed by our Bank's Customer Complaint Management Service and you have been informed about the matter. Thank you for your feedback, we wish you healthy days. Albaraka Türk Participation Bank Inc. Customer Complaint Management Service Let’s Solve the Problem
