Garanti BBVA Refused to Cancel My Life Insurance Policy After Loan Use
On 06/01/2025, I took out a loan of ₺20,000 through the Garanti BBVA mobile application. An amount of ₺1,670.35 was deducted from my account for a life insurance policy with policy number 5352**82 under 'Garanti Emeklilik ve Hayat Anonim Şirketi'. I submitted a cancellation request, but it has not been resolved. According to insurance regulations, Banking Regulation and Supervision Agency (BDDK) directives, and the relevant provisions of Consumer Protection Law No. 6502, the cancellation of the insurance policy and the refund of the associated amount to the customer’s account is possible upon the insured’s request. Therefore, I request the cancellation of the policy and the refund of the fee. Otherwise, I will file a complaint with the Consumer Arbitration Board. I kindly ask for the necessary actions to be taken.
Sure, here is the translation of the text from Turkish to English: "Stop mocking people. As a bank customer, I want to cancel the insurance you imposed during the loan process, but you send automatic pre-prepared messages under the guise of informing and try to prolong the process. You receive 40,000 in repayments for a 20,000 loan, what more are you after?"
