Albaraka Türk Bank Mortgage Misrepresentation

I recently became a mobile customer of Albaraka Türk Participation Bank, and just a day later, on March 21, 2024, I visited the Gaziantep Şehitkamil branch. Following the information on the bank's website, I applied for a housing loan of ₺1,100,000 with a 60-month term, a 2.95% interest rate, a monthly payment of ₺39,321.45, and ₺15,760 in loan expenses. My application was reviewed by bank officer Mustafa Keç***, who found it suitable after examining the required documents. Signatures were exchanged on April 24, 2024. However, Mustafa informed me that due to a delay of one month, my monthly payment would be around ₺40,200, with loan expenses totaling roughly ₺100,000.

Firstly, the delay was not my fault, and I was not informed in advance that the expenses would amount to ₺100,000. My application was based on the official information provided on the bank's website. Due to the limited space in the complaint form, I cannot provide further details. However, if necessary, I can elaborate in writing on how the discrepancy stems from the Şehitkamil branch and Mustafa Keç***. I do not wish to proceed with the loan under these altered terms, as the situation is beyond my control. I refuse any additional expenses such as appraisal fees or policies. Furthermore, due to this inconvenience, I have incurred a ₺50,000 loss for the deposit I gave to the seller of the property. I trust that Albaraka Türk Bank, as an ethical participation bank, will address my grievances promptly. I request resolution of my distress. Regards.