I transferred ₺3200 and ₺10,000 to my Alba Brokers forex account on Wednesday, December 27th, but it appeared as $3513. I would like an explanation and would appreciate compensation for this loss to be added to my account. This is the first time I've come across this problem, and I haven't gotten the help I need from customer service. Regrettably, I'm unable to get in touch with the advisors who typically keep me updated. I sent another email yesterday and I'm eagerly waiting for a response from the authorities.
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
On October 21, 2025, at 1:10 PM, I made a bank transfer of $1,860 from Kuveyt Türk Bank to my XM Global Forex account. However, even after more than two days, the funds have still not been credited to my trading account. During this time, I contacted XM Global customer service. They only told me th...
I recently completed a trade on Binance, and the numbers simply don’t add up. Before the trade, I had $31 in my account. After closing the position with a $1.60 profit, I expected to see around $32 in total. Instead, my balance dropped to just $25. That’s a difference of nearly ₺200 with no explanat...
I transferred €2,000 from Bulgaria to my QNB Finansbank account in Turkey using Western Union. I paid a €14 sending fee and expected the full amount to be converted and deposited. Based on the exchange rate, I should have received around ₺80,000. Instead, only ₺69,232 showed up in my account—₺10,00...
On October 24, 2025, I deposited a total of $6,993 into my XM Global account using the MetaTrader 5 platform. When I tried to withdraw my money, I noticed that the withdrawal request had been canceled, and several trades had been made on my account without my permission. As a result, I can no longer...
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