Working with Akbank has become incredibly frustrating. The main—perhaps the only—reason I continue banking with Akbank is the special campaigns they offer me. However, I encounter issues with almost all of them, and unfortunately, reaching a representative to resolve these problems takes minutes, sometimes even hours. Recently, I was enrolled in a campaign called “Exclusive for Gaming Enthusiasts.” According to this campaign, I should receive a cashback of 50% on my gaming platform purchases, up to a maximum refund of ₺500. I’ve been using this campaign for a few months now, but nearly every month, the cashback amount I receive is incorrect. Last month was no exception. For my gaming platform purchases made in January 2025, I should have received a 50% refund. However, at first, I received no cashback at all. I tried reaching customer service through the mobile app multiple times, but despite several attempts, I was unable to get through. I then called the bank, but navigating through the phone menu to reach the correct department was a nightmare. When I finally managed to connect with an operator, they couldn’t assist me and simply recorded my complaint. Later that day, a refund was credited to my card, but the amount had no correlation with my actual spending. Even the SMS notification I received was incorrect—it mentioned something about Chip Para, which was completely irrelevant. I manually calculated my January 2025 gaming platform purchases, divided the amounts, tried different combinations, but I still couldn’t match the figure the bank refunded me. Now, I hesitate to even request a review, as I dread having to call the bank again, waiting endlessly on the phone, only to speak with someone who doesn’t understand the issue. Communicating with a bank shouldn’t be this difficult. For days, I’ve been trying to connect to customer service through the app at various times, yet I never get through. Even if I assume there’s a queue during peak hours, I’ve tried at completely random hours—practically 24/7—but it seems like there’s an invisible queue that never moves. I am absolutely certain that this issue will not be resolved, but at this point, I believe this is the best way to get Akbank’s attention. I am extremely frustrated with this process and urgently request an explanation and a correction.
Two months ago, I spoke with Akbank, and they told me that if I spent ₺1458 per month for 7 months, I would receive ₺704 in Chip Para. I received the first month’s reward, but in the following months, I didn’t. So, I called customer service. When I spoke with them, they told me that I would only rec...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
Through the Akbank Chip Para campaign, 5000 Chip Para was credited to my account. However, last month, ₺2353.33 was withdrawn from my bank account as a debt. The bank showed this transaction as a payment made to the card numbered 516840**8895708 by using the Chip Para, effectively taking ₺2353.33 di...
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