During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic payment orders. I was then told the refund would be processed, and that the campaign actually lasted for six months. During my initial conversation with the representative, I was explicitly told the campaign was for two months, and I requested a call recording to be reviewed. Although I was assured I would receive a response within three business days, it has now been 10 days with no update. When I call to follow up, no information is provided. This feels like a clear case of misleading customers. I demand the cancellation of my automatic payments and the refund of my ₺500 as promised.
I am a salary customer of Akbank and joined the housing dues campaign in October 2024. The campaign promised a 25% refund of the monthly payment amount, provided that I set up two automatic bill payment instructions. Despite calling multiple times, I’ve only received one refund so far. After that, n...
On August 17, I was called by Akbank customer service and informed that if I set up an automatic payment order for a bill, I would receive a ₺500 Bonus. Based on this, I placed an automatic payment order for my phone bill through customer service. However, despite the time that has passed, the Bonus...
Akbank ran a promotion offering ₺1000 in CIP points for setting up two automatic bill payment orders. I accepted the offer, but then they charged me ₺450 in automatic bill payment interest over three months. If they had informed me about this interest from the beginning, I would have never accepted ...
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
Two months ago, I spoke with Akbank, and they told me that if I spent ₺1458 per month for 7 months, I would receive ₺704 in Chip Para. I received the first month’s reward, but in the following months, I didn’t. So, I called customer service. When I spoke with them, they told me that I would only rec...
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