Ajet Did Not Inform Me of My Early Flight Departure

On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about the early departure through any communication channels such as SMS or email. When I asked the gate officer how a flight could leave before its scheduled time, they dismissed me, repeating that the gate was closed. Despite arriving at the airport 20 minutes before the flight and completing check-in 2-2.5 hours earlier, I was not notified. I repeatedly contacted customer service, but they had no information about the early departure, giving me different flight times with each call. At the airport, I was threatened by an Ajet representative. When I asked for the gate officer's ID badge, they refused, sarcastically saying, "Should I block it with my jacket?" before reluctantly showing it while partially covering the badge with their finger. Afterward, I was redirected to ticket agents, who rudely raised their voices and verbally harassed me. Despite not using any offensive or inappropriate language, I was repeatedly threatened with police intervention. This incident is recorded on security cameras and can be verified through audio recordings. The gate incident occurred between 23:20 and 23:30. I am a cancer patient and had an important hospital appointment in the morning, which I missed due to this situation. I have evidence to support all my claims, yet instead of being helped, customer service repeatedly told me, "There is nothing we can do," displaying a careless and disrespectful attitude. I demand that this matter be thoroughly investigated and that all responsible individuals be held accountable.