Hello,
I have been using Airbnb services as both a host and a guest for over 10 years. In my rented home in Germany, I agreed to the expenses with my last guest in advance and accepted the booking request based on mutual agreement following the approval of my guest's expense.
However, afterwards, the guest started to create problems regarding payment of these expenses, completely disregarding the approval I had received before confirming the booking. Although they had voluntarily approved and agreed to pay for these minor tax expenses, it seems they regretted it, as they proceeded to damage my home during their stay by spilling coffee on the bed and everywhere, despite the clear prohibition against it, and walking around the house with shoes, which they even documented in a video they sent to me.
To top it all off, despite having put years of effort into maintaining my home and receiving wonderful reviews, I was banned by Airbnb for a week after the guest left a negative review. Despite having all the correspondence and evidence of the guest's expense approval, and supporting everything with proof, Airbnb never supported me as a host in this matter. The reason given was that the review did not contain any profanity or violation of Airbnb rules.
Even though I clearly proved that the guest was lying, Airbnb has continued to unjustly harm me and disregard my efforts by allowing this unfair review to be published to everyone. Must a review necessarily contain profanity and insults to be removed? How fair is it to overlook inaccuracies and dismiss the mistakes of the customer?
I have all the evidence in my possession and have shared it with Airbnb. If the necessary support is not provided to me and my grievances are not addressed, I will take this matter to the German judiciary.
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