I booked a room at Blueway Hotel Residence in Şişli, Istanbul through the Trivago app, and the reservation was processed via Agoda. Everything seemed fine until I showed up at the hotel—only to be told that they wouldn’t honor my booking due to a so-called “system error.”
The hotel refused to let me check in and offered no assistance or alternative solution. Even worse, I didn’t receive a refund. I paid in full, showed up with a confirmed reservation, and still ended up without a room or my money.
This is completely unacceptable. I don’t care if the error came from Agoda, Trivago, or the hotel—someone must take responsibility and resolve this immediately. I demand a full refund and an apology for the stress and inconvenience caused. No traveler should be treated this way after making a confirmed booking.
I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, ...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
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