I made a reservation through Agoda for the B&B Hotel Paris 17 Batignolles for March 28–30 (reservation number 1703547014). However, shortly before these dates, I was involved in a traffic accident and suffered a broken leg. Despite submitting my condition to Agoda with up-to-date X-ray images and an official medical board report, my reservation was not canceled and no refund was issued.
After contacting Agoda via email, I only received a response saying, “We’re sorry to hear that, we will evaluate your case,” but no further updates were provided. Despite experiencing a serious medical issue and submitting all required documentation, I am disappointed by the delay and lack of resolution.
Due to my medical condition, which prevented me from staying at the hotel, I request that Agoda review this case and issue a full refund of the amount I paid.
My name is Ömür Ö*** S***. I made a reservation through Agoda at B&B HOTEL Paris 17 Batignolles for myself and my wife, Nurdan S***, under the reservation number 1703547014, with check‑in on 28 March 2026 and check‑out on 30 March 2026. After completing this reservation, I had a serious motorcycle a...
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