Booked Safir Beach Resort on Agoda Only to Find Hotel Closed
On July 10th, I made a reservation for Safir Beach Resort through Agoda. The booking was confirmed, and the payment was taken. The next day, I called the hotel for directions and other details, only to be informed that the hotel has been closed for a long time. They mentioned they couldn’t get it removed from Agoda and that other people had also been affected. Agoda customer service is non-existent; I couldn’t reach anyone. The person who answered the hotel's contact number said they no longer worked there. Safir Beach Resort Hotel & Social Facility denies any responsibility. I need an urgent solution and a refund.
Hello ş*****, We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. ^Nillo
Dear Valued Guest, Greetings from Agoda! Thank you for your message. We have received your email and taken action to resolve your booking issues. Please check the cancellation and refund email sent to your inbox. Our Customer Care is available around the clock, so please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz
