My friends and I booked a hotel in Venice through Agoda for April 24-26. We selected the "No Cancellation Fee" option when we made the reservation. Our plans changed, so we contacted the hotel to request a free cancellation. They told us to contact Agoda and have them send a notification.
We contacted Agoda and they said they sent the notification to the hotel. They said the cancellation would be approved within 48 hours and we would get a refund. We waited 48 hours, but we didn't hear anything from Agoda. We contacted the hotel again and they said they still hadn't received any notification from Agoda.
We've been trying to contact Agoda for several days now, but they're not responding to our emails or phone calls. We're stuck with a hotel bill for over $1,000 that we can't afford to pay.
We're very disappointed with Agoda's customer service. They're refusing to honor their "No Cancellation Fee" policy and they're not responding to our attempts to contact them.
We're hoping that someone from Agoda will see this complaint and help us resolve this issue. We're willing to accept a partial refund, but we need to get some of our money back.
I made a hotel reservation through the Agoda platform. Prior to completing the booking, it was clearly stated that I had the right to cancel the reservation without any deductions up until August 8th. We finalized the transaction, and the payment was processed. Two days later, due to a mistake on ou...
I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reservation without prior notice, and to make matters worse, they refused to refund my fee. What's more frustrating is that I can't seem to contact anyone at agoda.com for assistance. I...
I made a hotel reservation through the Agoda app, initially selecting the free cancellation option. Later, I decided to cancel the booking, and Agoda informed me that they would submit the cancellation request to the hotel for approval. The hotel approved the full refund, but it has now been 10 busi...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
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