My child accidentally made a payment on Agoda.com, and I only noticed when I received a message from the bank. The payment was processed without any password or confirmation. When I tried to cancel the reservation (ID: 1440857704), Agoda’s system stated that cancellations are not allowed.
I contacted the hotel directly, and they said they would cancel the booking if Agoda reached out to them. However, Agoda provides no way for direct communication, leaving us stuck and unable to resolve this.
Agoda, this situation is highly frustrating and unfair. I request immediate assistance to cancel the reservation and issue a refund. Customers should not face such difficulties in resolving accidental transactions. Please address this promptly.
While trying to check price information, I accidentally created a reservation for the wrong dates. Without any notification or confirmation request from my bank, Agoda directly charged my credit card. When I requested a refund, the hotel refused to return the amount and stated that they could not pr...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I entered my credit card details on Agoda just to view the final price with taxes included. To my shock, they charged my card without my consent, without asking for approval or sending a confirmation code! I tried to cancel immediately, within seconds, but there was no resolution. Reaching customer ...
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
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