I entered my credit card details on Agoda just to view the final price with taxes included. To my shock, they charged my card without my consent, without asking for approval or sending a confirmation code! I tried to cancel immediately, within seconds, but there was no resolution. Reaching customer service is impossible – there’s no human support, only a chatbot!
I’ve already informed the hotel, and they confirmed receiving the information at the same time. Agoda, return my money immediately. I’ll also dispute this unauthorized transaction with my bank. How could the bank allow this charge without my approval? I demand Agoda address this issue and provide a refund promptly.
Booking ID: 1498349444
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
Today, I noticed that a payment was withdrawn from my card via Agoda.com—completely without my knowledge or authorization. I was at home with my card in my possession, and yet the transaction went through. What’s even more concerning is that I received no verification or confirmation code. How is i...
Agoda charged my credit card without my authorization, and I have been unable to reach customer service in any way. This is completely unacceptable! I later discovered that my personal information was shared, and a reservation was made in my name on another site. How is this even possible? I demand ...
My child accidentally made a payment on Agoda.com, and I only noticed when I received a message from the bank. The payment was processed without any password or confirmation. When I tried to cancel the reservation (ID: 1440857704), Agoda’s system stated that cancellations are not allowed. I contact...
I made a hotel reservation through Agoda (Booking ID: 1555128604), clearly agreeing to a specific amount, yet my credit card was charged more than what was stated during the booking. This unexpected extra charge is completely unacceptable and has caused unnecessary frustration. To make matters worse...
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