On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name.
Just five minutes later, at 14:28, I received another email stating that the reservation had been canceled. Despite this, Agoda still charged my credit card, and the cancellation email clearly stated that I would not receive a refund. This is completely unacceptable!
To make matters worse, Agoda provides no direct customer support, and I cannot find a corporate email or phone number to resolve the issue. Additionally, I never received a credit card authorization code for this transaction, which raises serious concerns about security.
I demand an immediate refund for this unauthorized charge and expect Agoda to take responsibility for this issue. How can a booking be confirmed, canceled within minutes, and still be charged without any option for a refund? Agoda must fix this situation immediately!
I booked a hotel through Agoda, and the payment terms clearly stated: "No payment required until May 3, 2025. If not canceled, payment will be deducted on May 4, 2025." However, after updating my credit card details, Agoda immediately charged my card, completely disregarding their own stated policy...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I entered my credit card details on Agoda just to view the final price with taxes included. To my shock, they charged my card without my consent, without asking for approval or sending a confirmation code! I tried to cancel immediately, within seconds, but there was no resolution. Reaching customer ...
I opened an account on Agoda.com, added my credit card information, and later decided to delete the account. Despite successfully deleting my account, I was shocked to find that Agoda still charged my card on March 28, 2025. This charge was made after my account was closed, which is completely unacc...
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
Comments