Makbule is very satisfied with the result
Resolved
Agoda's Non-Responsive Customer Service Traps Me in Wrong Booking - Refund Request Denied
Makbule
April 20, 2024 6:33 pm
343"Tesekkurler"
Agoda Charged My Card Without Confirmation for Incorrect Reservation Dates
Hasan
November 21, 2024 12:43 am
52
While trying to check price information, I accidentally created a reservation for the wrong dates. Without any notification or confirmation request from my bank, Agoda directly charged my credit card. When I requested a refund, the hotel refused to return the amount and stated that they could not process a refund.
This situation has caused significant distress, and I feel completely stuck. Agoda must urgently address this issue and assist in resolving my refund request. My reservation ID is 1440804492. I expect Agoda to contact me promptly to rectify this matter and ensure proper customer support is provided.
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