During my flight from Athens to Istanbul with Aegean Airlines, the handle of my suitcase was broken. Upon arrival at Istanbul Airport, I was told that Çelebi handles ground services for Aegean. I went there to report the issue, but no one assisted me in person. Instead, I was told to send an email.
I followed instructions and submitted a written complaint requesting the repair of my damaged luggage, but I received an email reply flatly rejecting any responsibility or support. I have traveled to 12 countries and countless cities, and this is the first time my luggage has ever been damaged—coincidentally, it also happens to be the first time I’ve flown with Aegean Airlines.
This lack of accountability is beyond disappointing. I will file a claim with the Consumer Arbitration Committee to seek compensation for my damages. I expected a responsible resolution, but instead received a dismissive response. This experience was unacceptable, and I will never fly with Aegean again. Airlines that damage property should take ownership—not push the burden onto customers.
On March 9, 2024, during my Athens-Istanbul flight, my large suitcase was delivered damaged. Celebi Ground Handling, responsible for Aegean Airlines' handling, only provided me with a report and asked me to resolve the issue on my own. I can't reach Aegean Airlines as their number is international, ...
After my flight with Freebird Airlines at Istanbul Airport, my luggage was damaged. Despite having all the necessary documents, including images and the damage report, the airline refuses to compensate me for the damage. They claim they cannot process the refund without a receipt, even though the su...
On April 4, 2025, we were scheduled to fly from Athens to Istanbul. Unfortunately, we got lost trying to reach the airport and also experienced issues with our luggage. As a result, we missed our flight. According to Aegean Airlines’ stated policies, passengers in distress are advised to “get in tou...
Aegean Airlines has been the worst airline experience I’ve ever had. On May 26, 2024, my Istanbul-Athens flight was delayed, causing me to miss my 6:30 PM Athens-Mykonos flight the same day. As a result, I had to pay a €50 fine to the car rental company. On the return trip, another delay caused me t...
After completing my Cyprus to Konya flight on February 18, 2024, I went to collect my luggage and witnessed that it was damaged. It was in an unusable condition, with not just the top part but also the wheels broken. Airport officials at Konya issued a damage report, advising me to contact Freebird ...
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