I bought a pair of Adidas shoes from Northsport, a store on the Hepsiburada online marketplace. After using the shoes for five months, cracks started to appear on the sides and near the toe. I reached out to Northsport and they requested that I send the shoes to them for further inspection by Adidas as part of the warranty process.
I followed the instructions exactly and went the extra mile by giving thorough explanations and including pictures of the harm. However, Adidas insisted that there was no issue with the product and declined to honour the warranty.
If Adidas isn't going to back up their products, then I see no point in continuing to purchase from them.
I kindly request that Adidas:
Please reconsider your decision and honour the warranty on my shoes.
Can you please explain why my shoes are not considered defective? I would appreciate a detailed explanation.
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I purchased a pair of Adidas shoes, and in less than a month, the toe area started separating, and the heel developed tears. Given the short time frame, this is clearly a quality issue, not normal wear and tear. However, when I sent the shoes in for warranty inspection, I was told it was a "user er...
On June 24th, I eagerly purchased a brand-new pair of Adidas sneakers that had just hit the shelves. To my dismay, they quickly developed deformation near the big toe area on the left side. As the product was still under warranty, I immediately contacted the store and asked them to send it in for wa...
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I bought a pair of Adidas sneakers, and the toe area began to tear just a month later. I returned them to the store, and they were sent to the company for inspection. Meanwhile, I bought another pair from them. A month later, I received a message that left me speechless. Adidas claimed that the cond...
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