On April 6, 2024, I bought three pairs of shoes—one adult and two children—from the Adidas store in Ankara Optimum. Due to the haste before the holiday and staff shortages, the products were given over without being thoroughly inspected. I got the sneakers, one of which was unboxed, at the cash register. When I wore them on the holiday morning, I found a little flaw in one of the shoes. When I returned from my vacation, on April 12, 2024, I went to the store to exchange the merchandise for the same model. They listened to me in a prejudiced manner and spoke disrespectfully to other customers. They kept saying, "Enough, tired of the holiday rush, campaign rush." They also had verbal disputes with other customers. The security camera footage from that day can attest to this. Afterwards, I received a negative reaction about the product, and they did not help me. I would want to request either an exchange for the same goods or a refund. In addition, I will notify the Consumer Arbitration Committee of this circumstance.
On November 10, 2024, I purchased a pair of adidas Superstar shoes from the adidas store located in Forum Istanbul. Shockingly, within just one month of normal, light usage, the inner lining of both shoes showed significant wear, resulting in holes. Additionally, visible cracks began to appear betwe...
The shoes, which I purchased at a discount from Adidas' website on 29.11.2023 with Order Number: ATR02686678, were 'returned' to Adidas before they were even delivered to me, after they arrived at Istanbul Sancaktepe Yurtici Kargo delivery unit on 01.12.2023. Canceling the order without my personal ...
I purchased a pair of athletic shoes from the Adidas store at Yenisahra Optimum Mall on December 6, 2023. After wearing them only 3-4 times, the shoes caused a painful sore on the right side of my foot, just below the ankle bone. I won't even mention the heel part. I have never felt comfortable wear...
Hello, in July 2022, I purchased the FW2588-coded Advantage series shoes. However, after only a few uses, the shoe's inner lining began to tear and pill. When I took the product to the Adidas store in the Mall of Istanbul for inspection, they said it was a 'user error' and that they couldn't help. A...
In September 2024, I purchased a pair of white Adidas sneakers. Unfortunately, the shoes began to show significant wear and tear in less than a year, despite being used with care and under normal conditions. As a customer who takes proper care of their shoes, I find this level of deterioration in su...
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